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Re: Signed up today for Photoshop and Lightroom. In Lightroom keep getting message "Develop is disabled, please renew your membership". This is nonsense!!!!!

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Hi day two of my Lightroom issues (develop disabled ... etc etc). Have tried all the suggested solutions posted, including deleting all Adobe CC from my desktop (win7) and reinstalling. Used the Adobe cleaner to confirm all instances removed. Installed Lightroom first (currently re-installing Photoshop) and STILL have the same issue. Just completed a live discussion with Adobe to be told that no one is available from the Lightroom team until tomorrow. For a so called world wide leader in creative software that statement is amazing. Below is the transcript from my conversation - I can't blame the agent Vikas but my faith in Adobe has been resdolutely shattered.

 

"Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible. While you wait, you can try our community forums where experts are online 24/7. You are now chatting with 'Vikas' Vikas: Hello. Welcome to Adobe Technical Support. Vikas: Hi Norman! Vikas: Please allow me a moment while I look into your account & verify the details. Norman Robinson: Lightroom develop disabled, please renew membership. Have followed all suggestions on forum. None worked. NOT HAPPY Vikas: Thank you for being online. Vikas: As I understand, you are facing issue with Lightroom application. Is that correct ? Norman Robinson: Yes Vikas: Thank you for confirmation of issue. Vikas: I'm sorry to inform you that Lightroom team is offline today. Vikas: You can contact us back on Monday. We will connect your chat to lightroom team. Norman Robinson: That is ridiculous - for an organisation of Adobe's size. Its today I need help. NOT TOMORROW!!!!!! Vikas: I'm sorry Norman, we are from download and install team, we do not have enough knowledge of Lightroom application. Norman Robinson: Maybe I should cancel my subscription - there are alternative applications. Vikas: I'm sorry for the inconvenience caused to you in this issue. Vikas: I wish I could help you but I'm sorry. Vikas: Is there anything else I can help you with? Norman Robinson: Perhaps you should forward this conversation to Adobe's CEO. I'm Know I am not the only one suffering from this issue. The level is service is very poor."

 

Apologies if I have used the incorrect procedure for posting - I'm new here, and on today's performance may not be around for too long!!


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