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Too many download attemps, how to re-download?

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so i  purchased Adobe Creative Suite 6 design & web premium for student and  teacher edition and tried to download it too many times (11  times) due to connection problem, and it said:

 

"Sorry,

 

You tried to download too many times.

 

If you have any questions, please contact Digital River Customer Service

at CustomerServices@digitalriver.com."

 

But digital river can't help me because they

do not handle the customer service for Adobe Education.

please help me fix it because i really need it for my college assignments

 

My order number is: #26019440324

 

i already post this in other discussion but still no reply...


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