Hello Giovani,
it's not such a long way, but there are some stations to get it. First, you have to be signed in. Here the steps I used:
Click "Digital Publishing Suite" > Discussions in the headline of your thread.
use "Digital Publishing Suite Help & Support" >>> http://helpx.adobe.com/digital-publishing-suite.html>>>
Resources >>> Contact support >>> http://helpx.adobe.com/contact.html?product=digital-publishing-suite-single-edition
Adobe Digital Publishing Suite, Professional or Enterprise Edition >>> http://helpx.adobe.com/contact.html?step=DPS-digital-publishing-suite
or Adobe Digital Publishing Suite, Single Edition >>> http://helpx.adobe.com/contact.html?product=digital-publishing-suite-single-edition
after signed in, I got this:
>>> Use "Digital Publishing Suite Help & Support" >>> http://helpx.adobe.com/digital-publishing-suite.html>>> Resources >>> Contact support >>>
http://helpx.adobe.com/contact.html?product=digital-publishing-suite-single-edition
>>> Adobe Digital Publishing Suite, Professional or Enterprise Edition >>> http://helpx.adobe.com/contact.html?step=DPS-digital-publishing-suiteor
>>>Adobe Digital Publishing Suite, Single Edition >>> http://helpx.adobe.com/contact.html?product=digital-publishing-suite-single-edition
after signed in, I got this:
https://helpx.adobe.com/contact.html?step=DPS-digital-publishing-suite-single-edition_how- tos-troubleshooting_how-tos_stillNeedHelp# (see my screenshot)
You can see the chat is not open all days, but you know that already, I think so.
Good luck!
Hans-Günter