When I first installed Adobe Acrobat XI Pro trial, in my LaunchPad was created a folder "Other" in the LaunchPad, which contained two icons... one was AAMLauncherUtil and the other I have now forgotten what it was. At some point after I had converted my trial into a yearly subscription, I clicked on the AAMLauncherUtil and it had a dialog popup that said it was downloading an update.
What this "Update" did was install Creative Cloud, after which the second icon (which name I can not remember now) had a question mark superimposed on it, and no longer functioned.
I called Support and the person I reached told me to just drag both this icons to the Trash, which I did, and I think both the icons disappeared. Later the next day I noticed that the AAMLauncherUtil icon was back in the Launcher and could not be dragged to the Trash. When I double click on it, what occurs is that Creative Cloud opens.
I called Adobe Support, and the technician tried a lot of things to get rid of this icon, including going into the "~/Library" and deleting everything he could find that had the name AAMLauncherUtil on it, and trying to uninstall and reinstall Creative Cloud. None of this caused the AAMLauncherUtil icon to go away, and all it really did is trash my Creative Cloud installation, and resulted in an error message appearing when the AMLauncherUtil icon saying that the Creative Cloud was necessary to resolve this problem and that the Creative Cloud installation was damaged.
Eventually about an hour or more, the technical support person and the people I could hear giving him advice in the background decided that they didn't know how to fix it, and would escalate the case which they created (Case Number: 185689167) to a higher level of technical support, who they claimed would call me within 24 hours or send me an email. Of course, as seems normal operation since they claimed in relation to another issue last week that they were going to call also, they never called or emailed.
The next day I called Apple Support and the technician there helped me to repair the Creative Cloud installation by running a Creative Cloud uninstallation tool from the Adobe website, and redownloading the Creative Cloud installer and reinstalling it. Nevertheless, the AAMLauncherUtil icon remains in the LauchPad, and if you shut down Creative Cloud and double click on this
AAMLauncherUtil icon, it does start Creative Cloud. One would think that if starting Creative Cloud is what that icon is supposed to do, that it would change it's name to something more in line with what it actually does.
Has anyone else experienced something similar... or has this icon in LaunchPad also?
