Re: Where to find my serial number?

Hi Emil,

Welcome to the Adobe Forums!

I have checked your account and there shouldn't be any issue.

Can you please try following solution

Delete the OPM.db file:

1. Close the Creative Cloud application.
2. Navigate to the OOBE folder.
   Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
   Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
   
   
3. Delete the opm.db file.
4. Launch Creative Cloud.

Please, let us know how it goes.

Thanks.

Arnaud.