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Adobe does not recognize my license key.

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Hi there.  I want to transfer my Photoshop Extended software to a new laptop.  I only have 1 license -- I got it from a thrid party service and downloaded it to my old computer about 2 1/2 years ago.  It looks like I need the serial number in order to transfer it from one computer to another.  I still have my license key (consisting of 24 numbers), but when I went into my Adobe account and entered the license key, Adobe is telling me that my license key is not valid.  (I've entered the key several times; I'm entering it correctly, but Adobe is not recognizing it.)   How can I proceed with transferring the software to my new computer?  Is there someone I can speak to at Adobe?  Thank you for your time.


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