Re: I try to use reader to convert PDF to word and get an error message; An error occured whle trying to access the service. I have had rerader on my computer for months and it just wont work? What am I doingh wrong? or what id the problem

Hi John,

Please try updating Reader to v 11.0.08 and check as most of such reported issues have been fixed with the latest updates.

Please try navigating to  : https://new.acrobat.com/en_us.html  and sign in with the Adobe ID and check if it accepts the credentials.

If Yes, Then

In Reader go to Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)

Click 'Online Services' or 'Adobe Online Services' on the left-hand side

Sign out of your Adobe ID and sign back in and check.

Regards,

Rave