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Re: I just received notice that I need to update Photoshop CS5, Camera Raw 5.6, Lightroom and Bridge, but when I went to do it I was told there was an error "this serial number is not a qualifying product". Can anyone tell me what that means?

I do not use Lightroom.  There are several version of Lightroom you failed to state which version of Lightroom you have.   It is quite possible that version of Lightroom you have installed uses a different version of Adobe RAW Conversion engine then your Photoshop CS5.

 

The latest version of ACR for CS6 is ACR version 6.7.

 

Adobe Lightroom does not have ACR support it has its own develop module user interface over Adobe RAW conversion engine.   So ACR does not get installed into Lighrroom and the Adobe Raw Conversion engine that  Photoshop CS5 ACR 6.7 interfaces with may be a different version then the One the your Lighroom Develop module interfaces with.

 

It is not clear to me what you doing and seeing.

 

Supply pertinent information for quicker answers

The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; amount of RAM; etc.

 


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