Lilybiri, sorry it took me so long to get back to you. Life sometimes interferes with living.
Thanks for sharing your opinions. Your deep and penetrating insights have changed my life forever. As in: "...that people expect ..." Gee; I've pondered that for years. Now that you've opened my eyes to "what people expect" I can let that go and concentrate on something else. Like, is cheese REALLY binding?
With your helpful and concerned attitude I'm sure you'll be glad to know that my problem has been solved. Not by anything from Adobe; the company or the forum, but by simply finding another program that works as it should.
By the way, I marked my own answer correct as it was clear that there is no answer and I just wanted to close the thread. Actually, after I reread what I said, I realized my answer IS correct. So, I'll stand by it.
Thanks again, it's been interesting.
So long Lilybiri, and good-bye Adobe Captivate.