Hello Roger,
ok, thanks for your conciliatory words. As I said above we are users like you. Sometimes one of Adobe's competent members of the staff "lose their way" to here. So another hint for you could that you use forum's search function with the keyword "staff".
On the other hand, I can't understand that no one could help you by using my links from above. Did you really click through all the headlines and by "need more help" use the chat? I for my part had best experiences.
You criticize, that ther would be no telphon niumber. Did you use "Telephone numbers of customer service and technical support Adobe worldwide" or " Los números de teléfono de servicio al cliente y soporte técnico en todo el mundo Adobe"? see >>>
https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html>>> Costa Rica 800 011 0910 and 206 675 6100
Ok, I hope you will get better results now, greetings from the Bavarian Alps
Hans-Günter
P.S.
Sorry, that Germany won the soccer world championship. No, nonsense I'm really happy!